Shipping policy

Shipping and Delivery Policy

We ship our products to most countries worldwide. Although we aim to deliver goods within the time frame we specify, we cannot provide any guarantee or accept liability for deliveries outside this time frame. Because we rely on third party shipping companies to facilitate our customers' deliveries for us, we cannot accept liability for out-of-pocket costs or other costs resulting from delayed deliveries.

Orders usually ship within 1-2 days of placing the order. The shipping time is stated on the checkout page because the delivery time depends on the region and weight. Shipping costs are calculated based on the delivery address and the weight of the order. The shipping cost is non-refundable as it is collected directly by the courier.

If you’d like to receive your order sooner, you have the option to upgrade your shipping for an additional fee. Please keep in mind that unexpected delays beyond our control (such as customs processing, weather conditions, labor disruptions, or holiday-related congestion) may still occur. Shipping upgrade fees are non-refundable.

We are not liable for deliveries affected by customs, natural events, courier errors, strikes, delays, nor for any additional costs, customs fees or back-end charges. No refunds will be given for these circumstances. If the courier did not deliver the order correctly and/or the tracking number shows that the order was incomplete, the only way we can resolve this is to reship the order.

IMPORTANT:

We are not responsible if a package cannot be delivered due to missing, incomplete or incorrect destination information. We do not provide refunds for packages Returned to Sender for any reason. 

Please enter correct shipping information at checkout. If shipping information is not entered correctly before your item ships, we are not responsible for the lost or misdelivered package. 

If you realize you have made an error in your shipping information, please email us as soon as possible at support@shopearthmade.com. If the package has already been shipped, a reshipment fee will be applicable in order to reship the package to the amended address.